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The effects of empathy and listening of salespeople on re... | ResearchHub
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry The moderating role of felt stress
4
Authors
Omar S. Itani
Omar S. Itani
Published
January 1, 2015
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Topics
Economics
Business
Sociology
Psychology
Service Quality
DOI
10.1108/IJBM-06-2014-0076
Other Formats
PDF
Supporters
Support the authors with ResearchCoin
Tip RSC
Topics
Economics
Business
Sociology
Psychology
Service Quality
DOI
10.1108/IJBM-06-2014-0076
Other Formats
PDF
