Abstract

The evolution of the service industry, the development and progress in society around the world, has involved strategic decision-making in the management of the different economic sectors, a cross-cutting issue that has become the pillars and precursors of the different stages of growth and development of society. it is the value chain of international trade; It is made up of Customs Agencies, the Freight Transport, Storage and Supply Service, as well as the Supply Chain and Integral Logistics Services. With the QHS Methodology, the chronological stages of evolution, sophistication of digitalization of services from the systemic approach are analyzed; Government, Business, Academia, Chambers-Associations and Consulting Services. Concluding on the impacts on efficiency, effectiveness, productivity and competitiveness of digital innovation in global business intelligence with a local focus.